Can I cancel my order after I've made a purchase?
Yes! We offer immediate order cancellation between 24 and 48 hours
of your order being placed. Your order will be cancelled and
refunded in full as soon as we get your request, so as the order
has not shipped out yet. If you would still like a refund once
your order has been shipped out, you will have to initiate our
standard returns process. How do I return or exchange an item? Our return policy is effective for 30 days from the time your
order is delivered. Please refer to our returns & refunds policy for more
information on how to initiate the returns process. What types of Payment methods do you accept? We accept Visa, Mastercard & American Express, Google Pay,
Apple Pay and Shop Pay What are your shipping options? Currently, we only offer one shipping option. For more
information, please visit the Shipping FAQ page. What if the item I ordered arrives broken or damaged? We’ll make it up to you. You can request a refund, or an exchange/
store credit. Please contact us at info@petlovemerch.com Where do you ship from? Primarily we ship out from fulfillment centers in the United
States, Eastern Asia and Western Europe. If the item you've
purchased is out of inventory in your nearest location, we'll
send it directly from our production lines at the same delivery
times as stated in our shipping section. I am missing items from my order Depending on the items you have ordered and our current stock at
different locations, they may have been shipped out from different
warehouse locations. We fully guarantee and ensure that your
package will arrive; if you find that your package has NOT
arrived as per the timeline outlined on our Shipping FAQ page,
please contact us at info@petlovemerch.com and we’ll get you
sorted!